Using a combination of a text and a phone call, scammers are tricking people into giving up personal banking information so they can log into their online banking accounts. This rapidly growing scam uses a text sent by fraudsters that says it is a “fraud alert.” The text asks the user if they made a specific transaction (which is fake) and to reply “Yes or No.”
Once the person confirms the transaction is not valid by replying “No”, the imposter proceeds with a phone call claiming to be from the “Fraud Department” or their financial institution’s “Security Officer.” The phone number is sometimes spoofed to appear that it’s from the user’s financial institution.
The fraudster then “verifies” the person by asking them to provide their banking Login ID, the Secure Access Code (SAC) which is obtained from doing a “forgot password”, and debit card/pin information. The fraudster then turns around to complete a P2P transfer to their own accounts.
Please be aware of this possible scam and DO NOT provide ANY personal information, including your Login ID and Secure Access Code (SAC). FMFCU would NEVER ask for your SAC code.