Codie is FMFCU’s 24/7 Virtual Assistant that helps members who call the Member Service Center. Codie, the origin of her name means helpful, can assist with simple account transactions and loan payments through a voice-driven experience
No more waiting on hold. Codie can assist members right away.
Decreased Wait Times
FMFCU is leveraging market-leading technology to provide faster service.
Codie joined our team not to replace anyone, but to decrease wait times and enhance the member service experience. If she isn’t trained to handle your request, she will transfer you to an agent who is.
24/7 Assistance
Codie is FMFCU’s new Virtual Assistant, available to help members 24/7.
She is trained to answer many general questions, handle account inquiries and perform basic transactions. She can assist members every day, night, holiday, and weekend.
Enhanced Security
Calls with Codie are secured using the latest encryption technology.
When accessing your accounts or loans, Codie will request a combination of personal identification information, such as social security number, debit card number, and/or member number.
CALL TO CONNECT WITH CODIE
Call Codie today & have your questions answered quickly.
610-325-5100 (Local) | 800-220-3193 (Outside PA)