Decreased Wait Times
FMFCU is leveraging market-leading technology to provide faster service.
Codie joined our team not as a replacement for anyone, but to decrease wait times and enhance the member service experience. If she isn’t trained to handle your request, she will transfer you to an agent who is.
Codie is FMFCU’s new Virtual Assistant, available to help members 24/7.
She is trained to answer many general questions, handle account inquiries and perform basic transactions. She can assist members every day, night, holiday, and weekend.
Calls with Codie are secured using the latest encryption technology.
When accessing your accounts or loans, Codie will request a combination of personal identification information, such as social security number, debit card number, and/or member number.
Get Started Today!
Call to connect with Codie & have your questions answered quickly.