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Franklin Mint Federal Credit Union

 

Codie FMFCU's Virtual Assistant

 

Codie is FMFCU’s 24/7 Virtual Assistant that helps members who call the Member Service Center. Codie, the origin of her name means helpful, can assist with simple account transactions and loan payments through a voice-driven experience

No more waiting on hold. Codie can assist members right away.

Decreased Wait Times

FMFCU is leveraging market-leading technology to provide faster service.

Codie joined our team not to replace anyone, but to decrease wait times and enhance the member service experience. If she isn’t trained to handle your request, she will transfer you to an agent who is.

24/7 Assistance

Codie is FMFCU’s new Virtual Assistant, available to help members 24/7.

She is trained to answer many general questions, handle account inquiries and perform basic transactions. She can assist members every day, night, holiday, and weekend.

Enhanced Security

Calls with Codie are secured using the latest encryption technology. 

When accessing your accounts or loans, Codie will request a combination of personal identification information, such as social security number, debit card number, and/or member number.

 

 

List of Codie capabilities
List of Codie limitations

 

Codie

CALL TO CONNECT WITH CODIE

Call Codie today & have your questions answered quickly.
610-325-5100 (Local) | 800-220-3193 (Outside PA)

 

 

Questions About Codie?

Browse Our FAQs

Routing Number
231382306

Member Service Center
610-325-5100 (Local)
800-220-3193 (Outside PA)

Corporate Office
5 Hillman Drive, Suite 100
Chadds Ford, PA 19317-9998

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