Decreased Wait Times
FMFCU is leveraging market-leading technology to provide its members fast, secure, 24/7 service.
Codie has been deployed, not to replace people, but to decrease wait times and enhance the member service experience.
Codie is FMFCU’s new Virtual Assistant, available to help members 24/7.
She is trained to answer many of your general questions, perform account inquiries and basic transactions. If she isn’t trained to handle your request, she will transfer to an agent who is.
Calls with Codie are secured using the latest encryption technology.
For your security, when accessing your accounts or loans, Codie will request a combination of personally identifying information, such as SSN, debit card, code word, online banking credentials, etc.
Get Started Today!
Call to connect with Codie & have your questions answered quickly.