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Franklin Mint Federal Credit Union

Error Resolution or Information Request

Error Resolution

Error Resolution is you bringing to our attention what you believe to be an error in the servicing of your loan. These rules do not pertain to Home Equity Lines of Credit. A qualified written request is required to protect your rights. The written request must specify the exact nature of the error and include the name of the borrower and information that would identify the mortgage loan account.

 

Information Requests

Information requests are any questions you may have about the servicing of your loan that are not related to an error that you believe may have occurred. A qualified written request is required to protect your rights. The written request must specify the information you are requesting and include the name of the borrower and information that would identify the mortgage loan account.

Please note your rights are ONLY protected if you submit a qualified written request to FMFCU as explained above. If you call us or stop into a branch for help, your rights are not protected and FMFCU is not bound by the rules.

 

Instruction for making a Qualified Written Request:

 

Address to make written request of your lender for the purpose of Error Resolution:

Franklin Mint Federal Credit Union
Loan Servicing Department
5 Hillman Drive, Suite 100
Chadds Ford, PA 19317-9998

Address to make written request of your lender for the purpose of Information Requests:

Franklin Mint Federal Credit Union
Loan Servicing Department
5 Hillman Drive, Suite 100
Chadds Ford, PA 19317-9998

Requirements for a written request for Error Resolution:

  1. Name
  2. Member Number and Loan Number
  3. Identify the error that you believe occurred
    Making a request for Error Resolution via the telephone or at any other location than the address above will not protect your rights.
Requirements for a written request for Information Requests:

  1. Name
  2. Member Number and Loan Number
  3. Identify the documentation you are requesting
    Making a request for Information Requests via the telephone or at any other location than the address above will not protect your rights.

Routing Number
231382306

Member Service Center
610-325-5100 (Local)
800-220-3193 (Outside PA)

Corporate Office
5 Hillman Drive, Suite 100
Chadds Ford, PA 19317-9998

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