Online Banking Requirements
The following table describes how FMFCU defines compatibility levels.
|Recommended||Provides the ideal experience with Online and Mobile Banking.|
|Supported||Supports the general functionality of Online and Mobile Banking. Products may have minor behavioral or cosmetic differences.|
|Limited support||Supports the general functionality of Online and Mobile Banking. Products may have behavioral or cosmetic differences. FMFCU may not address bugs unless they block a task, have no workaround, present security concerns, or compromise data.|
|Unsupported||Not tested with Online and Mobile Banking. Results may be inconsistent. FMFCU does not guarantee compatibility with products.|
You must use a computer that has:
- Microsoft Windows 10 or Mac OS X 10.10
- Available browser updates applied for improved security that provide antivirus
and spyware protection
- An internet connection with a minimum of 1 Mbps download speed
Satellite connections often have difficulty supporting Hypertext Transfer Protocol Secure (HTTPS) applications. Since Online Banking is HTTPS-encrypted for the safety of your financial information, some satellite cable connections may exhibit slow responses.
Desktop and laptop displays can be any height but must support at least a 1300-pixel width. Otherwise, the end user will need to scroll horizontally to see the entire Online Banking user interface.
PDF reader requirements
FMFCU recommends the most recent version of Adobe® Reader® available for desktop and mobile devices unless your e-statement provider recommends a prior version. If you choose to use a third-party PDF vendor, FMFCU cannot guarantee documents will appear as intended.
End users can use Fingerprint Login, Touch ID, or Face ID to log in to the mobile banking app.
The Fingerprint Login feature is based on the fingerprint API introduced with Android M (Marshmallow). Some Samsung and Nexus phones do not support Android’s API, even though they include the hardware on the phone. These devices are not supported by Fingerprint Login feature.
Fingerprint Login is a free feature currently only available for login authentication on eligible Android devices. To use this feature you must meet the following operating system, hardware, and release requirements:
- Samsung Galaxy S7 or higher
- Nexus 7 or newer
- Google Pixel first generation or newer
- End user registration with Fingerprint at the device level
Touch ID and Face ID are only available for login authentication on supported Apple iOS devices and requires end-user registration of the feature at the device level.
Browser support is subject to change without notice, so we encourage end users to configure browsers for automatic updates. Use the latest version of your browser for the most secure experience in Online Banking.
Note: Compatibility mode and document mode settings in browsers are not supported by Online Banking. If configured, an Unsupported Browser page appears when a user attempts to log in through a browser with one of these modes set.
An unsupported browser notification sends advance notice to end users accessing Online Banking through a browser for which support has been scheduled to end. Three methods—notification text within online banking, soft block, and hard block—will be applied to all future browsers for which support is discontinued.
Note: For the most secure and consistent experience on mobile devices and tablets, use FMFCU Mobile Banking Apps instead of mobile browsers.
Any browsers not listed in the following table should be considered unsupported by FMFCU.
PC Browser Requirements
Browsers Windows Mac OS X Google Chrome (Current and previous two versions) Recommended Recommended Mozilla Firefox (Current and previous two versions) Supported Supported Microsoft Edge (Current and previous version) Supported Unsupported Apple Safari (Current and previous two versions) Unsupported Supported Microsoft Internet Explorer 11.x Unsupported Unsupported
Mobile Banking App requirements
This section describes the operating systems, connection types, and camera resolutions that are compatible with FMFCU’s Mobile Banking App. End users can download the app from the Apple Store (for iOS devices) or Google Play (for Android devices).
Note the following details about Mobile Banking Apps:
- A valid email address and telephone number are required.
- Mobile Banking Apps function best when the GPS or native mapping app (also called Location Services) is enabled.
When requesting customer support for Mobile Banking Apps, please identify the model and operating system of the device and, if applicable, confirm that the camera is rear-facing.
Version Description Android 7.x and later Supported
Apple iOS Requirements
Version Description iOS 13.x Supported iOS 12.x Supported iOS 11.x Limited support
Note: End users on unsupported OS versions may still access online banking through the mobile browser. The mobile browser does not offer native app features such as AnytimeDeposit.
Mobile Connectivity Requirements
Connectivity Description 5G Supported 4G LTE Supported Wi-Fi Supported
To deposit checks with the AnytimeDeposit functionality in Mobile Banking Apps, an end user must have a mobile device with a rear-facing camera with a resolution of at least 5 megapixels.