FMFCU and COVID-19 Information Updates

Like many across the country, FMFCU management continues to monitor the latest news. We will continue to rely on the facts issued by local, state and federal health authorities, working with our Partners, to mitigate risks. FMFCU has robust Business Continuity and Pandemic Plans in place. These plans are updated regularly to ensure uninterrupted service to the communities we serve. Our branch location closures are due to the directives stated by PA Governor, Tom Wolf outlined in recent months. The health and safety of our members, employees and local communities are paramount to all of us at FMFCU. We strongly encourage the use of Online Banking and Mobile Banking during this time. Read our latest President’s Message here.

IMPORTANT INFORMATION

Credit reports are now free, every week – the three national credit reporting agencies are giving people weekly access to monitor their credit report starting 5/18/20 — for free! FMFCU highly recommends you do this as soon as possible. Get all the details from the Federal Trade Commission. 

STIMULUS CHECK INFO

AUTOMATIC DEPOSITS: Stimulus payments will be deposited based on date assigned by the Department of Treasury. This date cannot be modified by FMFCU. To view the date in Online or Mobile Banking, expand the pending deposit and view the details.

Why not SET UP AN ALERT with the description “IRS” to be notified when the payment hits your account? Find out how →

BRANCH/ATM INFORMATION – Check back here for updates

MORE INFORMATION AND HOW YOU CAN DO YOUR BANKING ONLINE

Branches and Facilities:

FMFCU staff receives regular communication on the importance of hand washing and not coming to work when they are ill. Hand sanitizer stations are available in all FMFCU locations and our cleaners disinfect surfaces on a frequent basis. The Centers for Disease Control and Prevention (CDC) encourages social distancing, which entails staying six feet away from other individuals, and avoiding physical contact such as shaking hands. These tips are relevant any time there is concern over the spread of germs during cold and flu season. For more information visit the CDC’s web site.

Drive-Thrus – We highly encourage you to use one of our four drive-thru locations to limit in-person contact. They are Haverford, Broomall, West Chester and Brookhaven branches.

Mail – Please direct ALL mail to our main office and NOT local branches. Send your correspondence, loan payments, etc to:

Franklin Mint Federal Credit Union

5 Hillman Drive, Suite 100

Chadds Ford, PA 19317-9998

Convenient Access, Anytime, Anywhere:

FMFCU offers a wide array of account access options to help you manage your finances remotely.

• Digital Banking – FMFCU provides online account access via fmfcu.org or our Mobile Banking app on your Apple or Android device. Check balances, transfer funds, pay bills, deposit checks and more. Go here for additional information including enrollment instructions for first time users. A comprehensive user guide is also available.
• Debit Cards – Avoid cash by using your debit card at the point of sale. If you haven’t used it in a while, make sure your card is active and that you know your PIN.
• Deposit Checks – Snap a picture of your check and deposit it using AnytimeDeposit within Mobile Banking app.
• ATMs – ATMs remain an easy and convenient way to access funds. Remember to wash your hands after using one. View the full list of surcharge free ATM locations.
• Direct Deposit – Inquire with your employer about establishing direct deposit to your FMFCU account. Details and instructions are available here.
• Member Service Center – Hours are Monday – Friday 8:00 am to 7:00 pm and Saturday 9:00 am to 4:00 pm. Telephone Banking is available 24 hours a day / 7 days a week.
• Online Loan Applications – FMFCU members can apply for a full array of consumer and mortgage loans online at fmfcu.org.
• Business Banking – FMFCU offers a full array of Treasury Management solutions, including Remote Deposit Capture, ACH and Merchant Services.

For the latest information about coronavirus, visit the CDC’s resource center. If you have visited an area recently that has confirmed cases of COVID-19 and you may have been exposed to someone who tested positive, it is highly recommended that you remain home and self-monitor for 14 days after your exposure.

Contact Us for Assistance

We understand the concern and uncertainty created by the current situation in our local community, the United States and around the globe. Please contact us at 610-325-5100 (800-220-3193 outside of PA) if you need assistance with your finances or have any questions. We are committed to keeping you informed through a variety of channels, including social media, our website, and email, especially if the situation escalates.

FMFCU cares about your financial safety. Watch out for scams!

Coronavirus stimulus payment scams: What you need to know (Latest Consumer Alert from the FTC)

From the FTC: We know there’s been a flood of information and updates about the government’s economic impact payments, or so-called stimulus checks, lately. But quickly and safely moving massive amounts of money into the hands of those who need it is a big job with a lot of moving parts. We also know that the more you know about the process, the less likely you’re going to be tripped up by calls, text messages, or emails from scammers trying to steal your money or personal information. Here’s what you need to know about the stimulus payments and how to avoid scams related to these payments. Read more.

Avoid scams while finding help during quarantine

Older adults may be hard hit by the coronavirus – and scammers prey on that. If you or someone you know must stay at home and needs help with errands, you’ll want to know about this latest scam. Scammers are offering help with errands, and running off with your money. Get the details from the FTC.

Protect Your Wallet—and Your Health—from Pandemic Scammers

FBI Exec Discusses COVID-19-Related Schemes – Read about these fraudsters’ tricks from the FBI.

FBI Warns of Money Mule Schemes Exploiting the COVID-19 Pandemic

Fraudsters are taking advantage of the uncertainty and fear surrounding the COVID-19 pandemic to steal your money, access your personal and financial information, and use you as a money mule. Acting as a money mule—allowing others to use your bank account, or conducting financial transactions on behalf of others—not only jeopardizes your financial security and compromises your personally identifiable information, but is also a crime. Protect yourself by refusing to send or receive money on behalf of individuals and businesses for which you are not personally and professionally responsible. Get more information from the FBI here.

Coronavirus Stimulus Scams Surface Targeting Members

The Better Business Bureau (BBB) reports fraudsters have deployed a variety of scams involving Coronavirus stimulus checks. Be aware of and watch out for these text message, social media post/messages or phone call scams:

1. A Facebook post informing seniors of a special grant to help pay medical bills. The link within the post takes them to a website claiming to be a government agency called “U.S. Emergency Grants Federation” and asks for a social security number.
2. Phone calls in which fraudsters claim the person qualifies for a $1,000 to $14,000 Coronoavirus stimulus payment; however, they must first pay a processing fee.
3. Fraudsters may also attempt to scam you into providing your account number so they can deposit the stimulus payment into the account.

BE AWARE THAT CORONAVIRUS SCAMS ARE HAPPENING. NEVER GIVE OUT ANY PERSONAL INFORMATION. AND PLEASE BE AWARE OF FRAUDULENT TEXTS CLAIMING THEY ARE FROM FMFCU. CURRENTLY, FMFCU DOES NOT TEXT MESSAGE.

Please remember, FMFCU will never contact you to ask for your online or mobile banking login, password, SAC code, or other personal identifying information. If you have experienced a fraud that has to do with your FMFCU accounts, please contact us immediately. Visit our Security Center to learn more.