FMFCU and COVID-19 Information Updates
FMFCU BRANCHES ARE OPEN FOR BUSINESS!
FMFCU branches are OPEN and ready to serve our valued members and our local communities. We have implemented safety enhancements that meet or exceed Centers for Disease Control (CDC) and Pennsylvania Health Department guidelines, including continuous cleaning of high touch surfaces, germ shields, social distancing, occupancy limits and mask requirements. MASKS ARE REQUIRED when visiting a branch EXCEPT for fully vaccinated individuals.
Before considering a visit to an FMFCU branch, we STRONGLY encourage you to use our remote and digital banking options shown below. This will help keep our communities, employees and members safe by avoiding personal contact and supporting social distancing.
MORE INFORMATION AND HOW YOU CAN DO YOUR BANKING ONLINE
Convenient Access, Anytime, Anywhere:
FMFCU offers a wide array of account access options to help you manage your finances remotely.
- Digital Banking – FMFCU provides online account access via fmfcu.org or our Mobile Banking app on your Apple or Android device. Check balances, transfer funds, pay bills, deposit checks and more. Go here for additional information including enrollment instructions for first time users. A comprehensive user guide is also available.
- Debit Cards – Avoid cash by using your debit card at the point of sale. If you haven’t used it in a while, make sure your card is active and that you know your PIN.
- Deposit Checks – Snap a picture of your check and deposit it using AnytimeDeposit within Mobile Banking app.
- ATMs – ATMs remain an easy and convenient way to access funds. Remember to wash your hands after using one. View the full list of CO-OP surcharge free ATM locations.
- Direct Deposit – Inquire with your employer about establishing direct deposit to your FMFCU account. Details and instructions are available here.
- Member Service Center – Hours are Monday – Friday 8:00 am to 7:00 pm and Saturday 9:00 am to 4:00 pm. Telephone Banking is available 24 hours a day / 7 days a week.
- Online Loan Applications – FMFCU members can apply for a full array of consumer and mortgage loans online at fmfcu.org.
- Business Banking – FMFCU offers a full array of Treasury Management solutions, including Remote Deposit Capture, ACH and Merchant Services.
Options when Visiting a Branch:
If you must visit an FMFCU branch location, please consider using these features:
- Schedule an appointment– Enjoy little to no wait time at any FMFCU branch. Schedule meetings with financial advisors or mortgage loan officers. Get matched with Member Relationship Advisors trained to meet your needs.
- Transaction Drop Boxes – use the convenient drop boxes located at all FMFCU branches. Select branches have these boxes available 24 hours while others have them placed within their vestibule during normal business hours. Get branch locations and availability here.
- Utilize our new deposit-taking ATMs at Havertown, Springfield and Wilmington
- Drive-thru Windows– bank from your vehicle in Brookhaven, Broomall, Haverford and West Chester
Over 60 and High Risk Members:
Until further notice, FMFCU branch lobbies are reserved on Wednesdays from 9:00 am to 10:00 am for members over the age of 60 and high risk members.
Mail – Please direct ALL mail to our main office and NOT local branches. Send your correspondence, loan payments, etc to:
Franklin Mint Federal Credit Union
5 Hillman Drive, Suite 100
Chadds Ford, PA 19317-9998
STIMULUS PAYMENT INFORMATION
Looking for your last stimulus payment? Electronic payments will be deposited based on date assigned by the U.S. Department of the Treasury. This date cannot be modified by FMFCU. They will be deposited automatically.
HOW TO CHECK ON YOUR PAYMENT
Once received by FMFCU, expand the pending deposit in Online or Mobile Banking and view the details.
Franklin Mint Federal Credit Union’s Routing Number: 231382306
The Better Business Bureau is warning people not to post their COVID-19 vaccination cards on social media. The card has your full name and birthday on it and the location of where you received the vaccine. Scammers find it easy to use the photo or information on it to create imitation cards to sell. Read more from CNN here.
Contact Us for Assistance
We understand the concern and uncertainty created by the current situation in our local community, the United States and around the globe. Please contact us at 610-325-5100 (800-220-3193 outside of PA) if you need assistance with your finances or have any questions. We are committed to keeping you informed through a variety of channels, including social media, our website, and email, especially if the situation escalates.
COVID FRAUD AND SCAM ALERTS
VACCINES ARE COMING. HERE’S HOW TO AVOID THE COMING SCAMS.
While we wait for a vaccine timeline and more information, there’s no doubt scammers will be scheming. Here’s what you need to know to avoid a vaccine-related scam*:
- You likely will not need to pay anything out of pocket to get the vaccine during this public health emergency.
- You can’t pay to put your name on a list to get the vaccine.
- You can’t pay to get early access to the vaccine.
- No one from a vaccine distribution site or health care payer, like a private insurance company, will call you asking for your Social Security number or your credit card or bank account information to sign you up to get the vaccine.
- Beware of providers offering other products, treatments, or medicines to prevent the virus. Check with your health care provider before paying for or receiving any COVID-19-related treatment.
If you get a call, text, email — or even someone knocking on your door — claiming they can get you early access to the vaccine, STOP. That’s a scam. Don’t pay for a promise of vaccine access or share personal information. Instead, report it to the FTC at ReportFraud.ftc.gov or file a complaint with your state or territory attorney general through consumerresources.org, the consumer website of the National Association of Attorneys General.
*COVID-19 vaccines are in the pipeline. Scammers won’t be far behind, Federal Trade Commission
Get a contact tracing call? 5 things to know before you respond
A contact tracer from your state health department might call if you’ve been exposed to COVID-19. But scammers are pretending to be contact tracers, too. Here’s how you can spot the scam. View the infographic from the FTC.
Coronavirus stimulus payment scams: What you need to know (Latest Consumer Alert from the FTC)
From the FTC: We know there’s been a flood of information and updates about the government’s economic impact payments, or so-called stimulus checks, lately. But quickly and safely moving massive amounts of money into the hands of those who need it is a big job with a lot of moving parts. We also know that the more you know about the process, the less likely you’re going to be tripped up by calls, text messages, or emails from scammers trying to steal your money or personal information. Here’s what you need to know about the stimulus payments and how to avoid scams related to these payments. Read more.
Avoid scams while finding help during quarantine
Older adults may be hard hit by the coronavirus – and scammers prey on that. If you or someone you know must stay at home and needs help with errands, you’ll want to know about this latest scam. Scammers are offering help with errands, and running off with your money. Get the details from the FTC.
Protect Your Wallet—and Your Health—from Pandemic Scammers
FBI Exec Discusses COVID-19-Related Schemes – Read about these fraudsters’ tricks from the FBI.
FBI Warns of Money Mule Schemes Exploiting the COVID-19 Pandemic
Fraudsters are taking advantage of the uncertainty and fear surrounding the COVID-19 pandemic to steal your money, access your personal and financial information, and use you as a money mule. Acting as a money mule—allowing others to use your bank account, or conducting financial transactions on behalf of others—not only jeopardizes your financial security and compromises your personally identifiable information, but is also a crime. Protect yourself by refusing to send or receive money on behalf of individuals and businesses for which you are not personally and professionally responsible. Get more information from the FBI here.
Coronavirus Stimulus Scams Surface Targeting Members
The Better Business Bureau (BBB) reports fraudsters have deployed a variety of scams involving Coronavirus stimulus checks. Be aware of and watch out for these text message, social media post/messages or phone call scams:
- A Facebook post informing seniors of a special grant to help pay medical bills. The link within the post takes them to a website claiming to be a government agency called “U.S. Emergency Grants Federation” and asks for a social security number.
- Phone calls in which fraudsters claim the person qualifies for a $1,000 to $14,000 Coronoavirus stimulus payment; however, they must first pay a processing fee.
- Fraudsters may also attempt to scam you into providing your account number so they can deposit the stimulus payment into the account.
BE AWARE THAT CORONAVIRUS SCAMS ARE HAPPENING. NEVER GIVE OUT ANY PERSONAL INFORMATION. AND PLEASE BE AWARE OF FRAUDULENT TEXTS CLAIMING THEY ARE FROM FMFCU. CURRENTLY, FMFCU DOES NOT TEXT MESSAGE.
Please remember, FMFCU will never contact you to ask for your online or mobile banking login, password, SAC code, or other personal identifying information. If you have experienced a fraud that has to do with your FMFCU accounts, please contact us immediately. Visit our Security Center to learn more.
CREDIT REPORTS ARE FREE EVERY WEEK
The three national credit reporting agencies are giving people weekly access to monitor their credit report for free! It ends April 2021. FMFCU highly recommends you do this as soon as possible. Get all the details from the Federal Trade Commission.
NON-ENGLISH-SPEAKING MEMBER BANKING RESOURCES
- Find COVID-19 scam resources (and more) in multiple languages at ftc.gov/languages
- Mortgage Translations
- Internal Revenue Services (IRS) Tax relief Information
- Social Security Administration’s (SSA) Social Security & Coronavirus Disease (COVID-19) Information
- U.S. Small Business Administration’s (SBA) Loan Information and COVID-19 resources
- National Credit Union Share Insurance Fund (NCUSIF) Information
- U.S. Government Sites and State-by-State information about COVID-19
- Federal Trade Commission (FTC) information regarding fraud schemed related to COVID-19
- FTC’s Coronavirus Advice for Consumers
- Federal Communication Commission’s (FCC) COVID-19 Consumer Warnings and Safety Tips
- Consumer Financial Protection Bureau’s (CFBP) guide to coronavirus mortgage relief options
- CFPB’s Spanish-language resources and financial tools.
STIMULUS PAYMENT INFO
FMFCU’s ROUTING NUMBER: 231382306
Economic Impact Payment (EIP) Card Information
How Do I Use My Economic Impact Payment Card?* You’ll need to activate your card by visiting EIPCard.com or calling 1-800-240-8100. You’ll provide your name, address and Social Security number and create a four-digit identification number. You’ll also need to sign the back of your card.Recipients can use the EIP card much like they would a regular debit card, swiping it in stores, online or over the phone. If you want to receive cash from your card, you can do so without paying a fee. Those methods include:
- Using an in-network ATM to withdraw cash.
- Using the cash-back feature at the cash register.
- Requesting a Money Network check and cashing it.
- Transferring money from your card to your personal bank account.
For in-network ATM and check-cashing locations, go to EIPCard.com. You’ll also find instructions for initiating a cash transfer at that site. Recipients can also request a check by calling customer service at 1-800-240-8100. For fees and more information, visit a nice summary article at U.S. News & World Report.
AUTOMATIC DEPOSITS: Stimulus payments will be deposited based on date assigned by the Department of Treasury. This date cannot be modified by FMFCU.To view the date in Online or Mobile Banking, expand the pending deposit and view the details.
Why not SET UP AN ALERT with the description “IRS” to be notified when the payment hits your account? Find out how →