Card Services

Report a Lost or Stolen FMFCU Credit Card
Call 800-362-6299, 24 hours a day, to report a lost or stolen card.

Important Phone Numbers and Addresses

Member Satisfaction (24 hour service) 800-362-6299
Member Satisfaction (Hearing Impaired) 800-833-6262
Member Satisfaction (Spanish Speaking) 800-778-6262
Cirrus ATM Locator
800-4-CIRRUS – MasterCard

Payment Address
FIA Card Services
P.O. Box 15019
Wilmington, DE 19850-5019

Billing Inquiries/Disputes
FIA Card Services
P.O. Box 15026
Wilmington, DE 19850-5026

MyConcierge: 1-800-435-7291

WorldPoints® Rewards

This credit card program is issued and administered by FIA Card Services, N.A. American Express is a federally registered service mark of the American Express, and is used by the issuer pursuant to a license. Visa is a registered trademark of Visa International Service Association and is used by the issuer pursuant to license from ( Visa ) U.S.A. Inc ., (MasterCard) is a federally registered service mark of MasterCard International Inc., and is used by the issuer pursuant to license.

FMFCU Credit Cards

Recently, a mutual business decision ended Franklin Mint Federal Credit Union's affiliation with FIA Card Services. If you have an FMFCU branded Credit Card, it continues to be issued and administered directly by FIA Card Services.

FOR MEMBERS WITH CURRENT FMFCU CREDIT CARDS
FIA Card Services will continue to handle your account. FMFCU logos will be removed from your statements and when your cards expire you will be re-issued a card without the FMFCU logo. Going forwarding, you may continue to contact FIA Card Services directly at the phone number below:

Member Satisfaction: 800-362-6299

Net Access

Enjoy convenient member services without ever picking up a phone! The online center ( http://www.fiacardservices.com) lets you perform the following functions:
  • View up-to-the-minute account activity
  • Make credit card payments
  • Access multiple card accounts under one login
  • Request copies of Cash Advance Checks
  • Make address and phone number changes
  • Request duplicate statements
  • Request credit line increases
  • Request additional or replacement cards
  • Request copies of payment checks
  • Request credit reference letter
  • Request Personal Identification Number (PIN)
  • Add authorized user(s) to your account
  • Request additional Cash Advance Checks
  • Sign up for e-Statements
Copyright © 2010 FMFCU. All Rights Reserved.