Card Services

Report a Lost or Stolen FMFCU Credit Card
Call 800-362-6299, 24 hours a day, to report a lost or stolen card.

Important Phone Numbers and Addresses

Member Satisfaction (24 hour service) 800-362-6299
Member Satisfaction (Hearing Impaired) 800-833-6262
Member Satisfaction (Spanish Speaking) 800-778-6262
Cirrus ATM Locator
800-4-CIRRUS – MasterCard

Payment Address
FIA Card Services
P.O. Box 15019
Wilmington, DE 19850-5019

Billing Inquiries/Disputes
FIA Card Services
P.O. Box 15026
Wilmington, DE 19850-5026

MyConcierge: 1-800-435-7291

WorldPoints® Rewards

This credit card program is issued and administered by FIA Card Services, N.A. American Express is a federally registered service mark of the American Express, and is used by the issuer pursuant to a license. Visa is a registered trademark of Visa International Service Association and is used by the issuer pursuant to license from ( Visa ) U.S.A. Inc ., (MasterCard) is a federally registered service mark of MasterCard International Inc., and is used by the issuer pursuant to license.

FMFCU Credit Cards

Choosing the right credit card for you is easy when you look at the choices you have at FMFCU. Accepted worldwide at millions of locations, these cards are designed to offer you maximum convenience and buying power and a rewards program that lets you choose the reward that's
right for you.

For a limited time, when you open an FMFCU Credit Card and make qualifying transactions you'll receive a $25 statement credit.**

Platinum Plus® VISA® or MasterCard® WorldPoints® Credit Card

Earn points with the freedom to redeem for cash back or other rewards. The Platinum Plus® Visa® credit card with WorldPoints® rewards and the Platinum Plus® credit card with WorldPoints® rewards gives you the flexibility to choose from different types of rewards – Cash, Travel, Gift Certificates, Merchandise and much more.

Features include:

  • Earn 1 point for every $1 in net retail purchases
  • Receive a $25 Statement Credit** after qualifying transaction(s)
  • No limit to the amount of rewards you can earn
  • Redeem your points starting just 2,500 points
  • Access to the WorldPoints Mall – do all your shopping here and earn Bonus Points at hundredes of your favorite online stores
  • Absolute fraud protection and zero liability for unauthorized card transactions.
  • Secured Online Account Access – View up-to-the-minute account activity, pay our credit card bill, receive your monthly statement via email and much more, Net Access
Reward yourself and apply securely online today.

For information about rates, fees , other costs and benefits associated with the use of this credit card, click here and refer to the disclosures that accompany the online credit card application. This credit card program is issued and administered by FIA Card Services, N.A.

FMFCU Accelerated Rewards® American Express® Card

The card that places a new world of value, privileges, rewards, and services, at your command.

Features include:

  • Earn 1.25 points for every $1 in net retail purchases
  • Receive a $25 Statement Credit** after qualifying transaction(s)
  • No limit to the amount of rewards you can earn
  • Receive identity theft recovery and absolute fraud protection
  • Special shopping and travel offers
  • Secure Online Account Access – View up-to-the-minute account activity, pay our credit card bill, receive your monthly statement via email and much more
  • Choose how to use your points. Redemption options include cash, brand-name merchandise, travel with no blackout dates, discounts at hotels, and gift certificates. Redeem your points starting just 2,500 points

Simply click here to apply today.

For information about rates, fees, other costs, and benefits associated with the use of this credit card, or to apply, click here and refer to the disclosures that accompany the online credit card application. This credit card program is issued and administered by FIA Card Services, N.A.

Net Access

Enjoy convenient member services without ever picking up a phone! The online center ( http://www.fiacardservices.com) lets you perform the following functions:
  • View up-to-the-minute account activity
  • Make credit card payments
  • Access multiple card accounts under one login
  • Request copies of Cash Advance Checks
  • Make address and phone number changes
  • Request duplicate statements
  • Request credit line increases
  • Request additional or replacement cards
  • Request copies of payment checks
  • Request credit reference letter
  • Request Personal Identification Number (PIN)
  • Add authorized user(s) to your account
  • Request additional Cash Advance Checks
  • Sign up for e-Statements
* For information about the rates, fees, other costs, and benefits associated with the use of the card, or to apply, refer to the disclosures that accompany the online credit card application, or contact FIA Card Services, N.A. by calling 24 hours a day, 7 days a week to 1-866-751-1257. TTY users, please call 1-800-833-6262. This credit card program is issued and administered by FIA Card Services, N.A.

** To qualify for this offer, your new account must be used to make any combination of purchase, balance transfer or cash advance transactions totaling at least $50 (exclusive of transaction fees, if any) within 90 days that FIA Card Services, N.A. opens your account. Limit one (1) item per new account. Franklin Mint Federal Credit Union Platinum Plus® credit cards with WorldPoints® rewards offer is subject to application approval by FIA Card Services, N.A.. After qualifying, a $25 statement credit will appear on your credit card statement. Allow 8-12 weeks from qualifying to receive the promotional credit.

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